All Joya products sent from Kuala Lumpur. We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. All shipments have online tracking and are sent within 48 hours. Our standard shipping method is POS LAJU. It will take usually 1 to 5 business days for the shipment to arrive.

  • Orders placed before 1pm it will be shipped same day.
  • Orders placed after 1pm it will be shipped next business day.
  • Orders will be shipped Monday thru Friday.
  • Orders will not be shipped on national holidays.
  • Orders placed after 1pm Friday will be process on Monday. 

Please allow 8 hours for order processing time.

If you have any questions about shipping or arrival date, please use our tracking menu or contact Joya Shoes Malaysia (Social Media) or contact JOYA HOTLINE +6019 499 6900

We only accept orders to a valid street address. We do not deliver to P.O. Boxes. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any Service Guarantee, and will require an address correction.

If your order is unsuccessful due to an invalid address and we’ve tried to contact you and we don’t hear back, your order will be cancelled in 7 days.

Any orders shipped outside of MALAYSIA, the customer is responsible for paying for any tax and duties for the order.  If a customer refuses the package or does not pay the shipping party, the cost will be deducted from the return.